Refund policy
Return & Refund Policy – Vendsy
We want you to shop with confidence. If you need to return a product, our policy is simple and fair.
📅 Return Conditions
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Return requests must be made within 10 days of receiving your order.
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Product must be unused, in original packaging, and in the same condition as received.
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A return pickup will be arranged from the original delivery address.
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Returns that don’t meet these conditions may be declined.
💡 If You Change Your Mind (Not Due to Quality Issue)
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We accept returns even if you simply don’t want the product or found something else.
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Reverse shipping charges will be deducted from your refund.
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After deducting the shipping cost, the remaining balance will be refunded to your original payment method.
✅ If There’s a Quality Issue
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Return shipping will be free of charge.
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You will receive a full refund once the product is inspected and approved.
💰 Refund Process
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Once we receive and inspect your return, we’ll notify you about approval or rejection.
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Approved refunds will be processed and credited within 3–5 business days to your original payment method.
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Sale items are not eligible for a refund (unless required by law).
- Exchange/Replacement deliveries will be done within 5-7 Business days.
⏳ Missing Refunds
If your refund hasn’t arrived:
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Check your bank account again.
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If still not received, email us at support@vendsy.in
❌ Order Cancellations
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You can cancel your order within 12 hours of placing it.
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After 12 hours, cancellations are not possible.
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Refunds for cancelled orders will be issued within 14 days to your original payment method.
📩 How to Request a Return
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Email support@vendsy.in with subject: “Return for Order ID”.
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Attach product images.
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We’ll arrange pickup and share a return label with you via email.
